No forms, no phone tree

Returns & Refunds

If bath time didn't get easier, we don't want your money. Here's how to get it back.

Last updated: 6 August 2026

The 60-day Happy Bath Guarantee

You have 60 days from delivery to change your mind — opened or unopened. Used one bomb, hated the fragrance, kid shrugged at the turtle? Still covered. We'd rather refund you than have a box of bath bombs sitting in your laundry cupboard as a reminder of a bad purchase.

There's more detail on the thinking behind it on the guarantee page.

How to start a return

Email support@titanevo.com with your order number (it starts with TEV- and is on your confirmation email).
Tell us in a sentence what went wrong. You don't have to justify it.
We reply within one business day with a return address, or with a replacement on its way — whichever fits.

That's the whole process. No return-authorisation portal, no hold music, no "please allow 10 business days for a case number".

Who pays return postage

Faulty, damaged or incorrect items — we pay. We'll email you a prepaid label, and in most cases we won't ask for the item back at all.
Change of mind — you pay. Standard post is fine; we recommend something with tracking so neither of us is guessing.

Damaged or incorrect orders

If a bomb arrived crushed, a toy was missing, or we sent the wrong bundle, send a photo to support@titanevo.com. We ship a replacement free, and you keep what arrived — no return required. If you'd rather have the money back than a replacement, just say so.

Refunds

Refunds go back to the original payment method used at checkout, in AUD, for the full amount you paid including any Priority Express fee if the fault was ours. We process them within one business day of receiving your return (or of approving a no-return refund); your bank or buy-now-pay-later provider then takes 5–10 business days to show it.

Your rights under Australian law. The 60-day Happy Bath Guarantee is an extra promise we make on top of the law — it does not limit, exclude or replace your rights under the Australian Consumer Law. Our products come with consumer guarantees that cannot be excluded. If an item is faulty or not as described, you're entitled to a repair, replacement or refund, and to compensation for reasonably foreseeable loss, regardless of what this page says or how many days have passed.

Still need a hand?

Email support@titanevo.com or use the form on our contact page. We answer Monday to Friday, 9am–5pm AEST, usually within 24 hours.