Getting it to you
Shipping
Ordered tonight? It's packed and on a courier tomorrow. Here's exactly what happens after you hit checkout.
Last updated: 6 August 2026
Dispatch
Every order is picked, packed and handed to the carrier within 24 hours of payment clearing, from our warehouse here in Australia. Orders placed on a weekend or public holiday go out on the next business day.
Delivery options
- Free standard shipping — $0, 3–7 business days. Included on every order, no minimum spend, anywhere in Australia.
- Priority Express — $6.95, 1–3 business days. Choose it at checkout when bath time can't wait, or when you're cutting it close to a birthday.
Metro vs regional
Delivery windows above are business days after dispatch, and they do vary by where you are:
- Capital city metro (Sydney, Melbourne, Brisbane, Adelaide, Perth, Hobart, Canberra, Darwin) — usually 2–4 business days standard, 1–2 days Express.
- Regional and rural — usually 4–7 business days standard, 2–3 days Express. Remote WA, NT and far north QLD can sit at the longer end of that range.
- Peak periods — Christmas, Easter and big sale weeks add a day or two right across the network. If you have a date to hit, Express is the safer call.
Tracking
The moment your parcel is scanned by the carrier, we email you a tracking link. It can take a few hours for the first scan to appear, so an empty tracking page early on is normal. If nothing has landed in your inbox 48 hours after ordering, head to order tracking and we'll sort it.
Addresses and missed deliveries
Double-check your address at checkout — once a parcel is with the carrier we can't redirect it. If nobody's home, most parcels are left in a safe place or carded to your nearest collection point. Anything returned to us as undeliverable is refunded in full or re-sent at no cost, your choice.
Something arrived damaged or wrong? That's covered by our returns and refunds policy — we replace it free, and you don't need to send anything back.